Cancellation and Refund Policy

Please, read this first before initiating a return. Returns will be accepted only when the following conditions are met:

Part A: Refrigeration and AC category

If Cancellation happens within 24 hours of placing the order or before confirmation of ORDER from AAIPL, whichever is earlier, then full order value will be refunded.

If cancellation request is raised post CONFIRMATION of order from AAIPL that then 10% of the total order PO value will be deducted

If cancellation request is raised post-DISPATCH order from AAIPL/DISTRIBUOTR WAREHOUSE, then 10% of the total order value + to and fro Freight charges will be deducted.

POST DELIVERY, refund is possible only against any manufacturing defects. In this case 100% refund will be made subject to material inspection. The product is returned in proper original packaging with no damage, scratches, or dents.

Part B: Rest of the categories

The product is returned in proper original packaging with no damage, scratches, or dents

Product packaging is preserved in original condition with no damage, scratches, or grease stains

The product is unused and in the same condition as it was at the time of receipt (with no sign of installation)

Return request initiated within 7 days after products are delivered

If received part(s) is damaged, return request is initiated within 1 day of product delivery (10 days return window not applicable)

Exemptions from the policy:

Items which belong to the following categories are not subject to refund: electronic and complicated electric parts (harnesses, instrument panels, parts with circuit boards, etc.), car body covers, bug & tar remover, air fresheners. You'll find Non-returnable mentioned on the product page for all the parts which have been exempted from this policy.

Vendors/merchants can have their own requirements or refund policy.

Key Points:

Customer can initiate the return from their order panel in alpshop.in

Customer shall check the consignment for any Physical damage and, if any found, mention this in POD (Proof of Delivery) documents of Logistics.

We recommend taking photos of packages received and shooting an unpacking video of the product. In case of any problem with product share it at support@alpshop.in.

In case of a return, do make a video while repacking the parts.

While returning the package, the customer should make sure that the parts are repacked properly to ensure it does not get damaged in transit as Alpshop shall not be liable for refunds/return in case the part got damaged (while in transit) due to improper packaging.

In case of a manufacturing defect/item's fault claim, the customer has to get the part inspected by a brand authorised service centre & get an inspection report/document for further investigation.

The final decision, in manufacturing defect/item's fault claim will be taken by Alpshop & the supplier.

Depending on the route and logistics services provider delivery time may vary. We cannot guarantee that we will receive your returned item.

If you are self-shipping an item that costs more than Rs. 3500, you should consider using a trackable shipping service or/and purchasing shipping insurance.

Shipping and finance (gateway) costs are not subject to refund. The cost of return shipping can be deducted from your refund.

If the return claim was rejected, we will send it back on the customer's request or scrap after 30 days of keeping at stock. The customer will be responsible for paying all related shipping costs.

Refunds:

After the returned product is received, inspected, and approved by our QC team, it would take 3-5 days for the refund to initiate. It usually, takes up to 5-7 working days for the refund amount to reflect in your source account. If you do not receive the refund within the above said time, please, contact your bank. Prepayment: In order to protect Payer, refunds will be done only through the Original Mode of Payment and to the same account from which it was originated, i.e. the Source account